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An Overview Of Skills That a Restaurant Server Needs to Know

By Tom Seest

What Are Skills That a Restaurant Server Needs to Know?

At 6TopCharlie, we help people understand restaurant service by collecting information and news about restaurant service.

Servers play an essential part in providing guests with an enjoyable dining experience at restaurants. They take orders, deliver meals to customers, collect payments, and report any problems to management immediately.
An effective restaurant server spends most of their day moving between tables and the kitchen. They must remember each customer’s order, along with any special requests or dietary restrictions that they might encounter.

What Are Skills That a Restaurant Server Needs to Know?

What Are Skills That a Restaurant Server Needs to Know?

What Are Customer Service Skills That a Restaurant Server Needs to Know?

Customer service is an integral component of the restaurant industry’s success. Achieving excellence in this arena can create positive word of mouth and encourage repeat business from customers, leading to higher revenues and gaining customers that return again and again.
Restaurant managers who want to provide exceptional customer service must ensure their staff has all of the training and knowledge needed to serve customers well. This may involve understanding customer needs, using data to customize experiences, and creating welcoming environments.
Knowledge of the food and beverages your restaurant serves is also key to providing exceptional service, including answering customers’ inquiries about appetizers, main courses, drinks, and desserts, as well as offering suggestions based on customer preferences.
If your customers have special requirements that require special consideration, make sure they’re taken care of as much as possible. For instance, if they’re expecting or accompanying someone with disabilities who requires seating accommodations or splitting the bill into three parts. Let your server know immediately so they can make necessary accommodations, such as seating them at another table, setting up their meal ahead of time or splitting up the check three ways.
If a customer has any issues or complaints, aim to resolve them as soon as possible. Even if it wasn’t your responsibility in some way, quickly apologizing and rectifying any problems can create an overall improved customer experience.
Resolve customer concerns quickly and sincerely to give them confidence they’re in good hands.
Always keep customers at the core of your business, as they are ultimately the ones who decide if they return or not. Treat each one like they matter, and more people will come back, spreading the word of your restaurant along the way.
Reversing poor customer experiences is difficult, but with proper customer service recovery procedures in place, your customers will receive fair treatment and appreciate your efforts in making them happy. A simple apology or complimentary dessert are two great ways to show them you care – plus they may become regulars over time!

What Are Customer Service Skills That a Restaurant Server Needs to Know?

What Are Customer Service Skills That a Restaurant Server Needs to Know?

What Are Table Manner Skills That a Restaurant Server Needs to Know?

As soon as a restaurant guest enters, it is up to their server(s) to set the tone of their experience. They must welcome them by name and take drink orders before serving food directly to their table.
An essential step in any guest’s dining experience, service from restaurant servers is key to creating positive customer feedback and increasing revenue for any restaurant.
Waiters or servers should greet guests with a welcoming attitude and make them feel welcome at the restaurant; this may lead to repeat business and will surely encourage guests to return in future visits.
Once a guest is seated, it’s customary for restaurants to place the napkin on their table – one of the key components of good table manners.
After eating, it’s essential that your fork and knife be removed from your plate in order to avoid leaving fingerprint marks on the table and signal to other guests at your table that your meal has ended. This gesture also shows other participants at the table that you are finished and have finished your meal.
As you dine, it is advisable to ensure you’re not placing your elbows on the table or slurping from a glass. Doing this is often frowned upon in restaurants; therefore, it is wise to refrain from engaging in such behavior whenever possible.
While serving food, it’s essential that you be aware of how much is served at one time in order to ensure all guests get their meals simultaneously. Furthermore, keep an eye on the table in case someone needs extra help or something extra is required from you.
Clearing plates is another essential aspect of restaurant serving, ensuring your guests have an enjoyable dining experience without being distracted by any messy areas when trying to enjoy their food.
When clearing away guests’ plates, it is best to work in a clockwise direction around the table in order to reduce the risk of cutlery slipping off and becoming lodged into their drinks.

What Are Table Manner Skills That a Restaurant Server Needs to Know?

What Are Table Manner Skills That a Restaurant Server Needs to Know?

What Are Menu Knowledge Skills That a Restaurant Server Needs to Know?

Menu knowledge is one of the key skills needed for customer service at any restaurant, as guests frequently inquire about new menu items and specials as well as recommendations that could enhance their experience and lead to future returns.
Food allergies affect over 32 million American residents, so it’s imperative that servers know exactly what each item on your menu consists of and how best to serve it to guests safely.
No matter the scope or depth of your wine and beer offerings or appetizers and entrees menu, it’s vital that your employees can articulate each dish in detail so customers can make an informed decision for dinner. This builds stronger relationships with guests and ensures a great dining experience.
Training staff efficiently is best done by giving them copies of your menu and making sure they understand it from top-to-bottom before setting them loose on the floor. Not only will this make their jobs simpler and boost confidence levels – all things which can increase guest satisfaction!
Make flashcards of each menu item on one side and its description on the other to help your child memorize it more quickly and easily. Use either paper and pen or download an online flashcard creator app and start creating them right away!
Utilizing cards, you can inform your staff of daily specials, soups, beers on draft, and other drinks that you offer in your bar. They can then keep the cards in their notepads to refer back to when not serving customers.
Staff familiarity with your menu can also assist them in suggesting more profitable items to guests, thus increasing your bottom line and creating a huge advantage for your business!

What Are Menu Knowledge Skills That a Restaurant Server Needs to Know?

What Are Menu Knowledge Skills That a Restaurant Server Needs to Know?

What Are Sales Skills That a Restaurant Server Needs to Know?

Sales are an integral component of restaurant management. Managers frequently ask servers to promote certain menu items or give incentives for reaching their sales goals, creating an atmosphere of competition among staff members, which has an exponential effect on restaurant profits and sales.
If you want your restaurant to succeed, it is imperative that all servers receive proper selling skills training. This can be accomplished through regular pre-shift team meetings and new employee orientation sessions or simply as part of regular sales training practices.
One strategy to help increase server sales is having them suggestively sell menu items based on conversations they are having with guests – this practice is known as suggestive selling and is one of the most efficient ways to increase per-person check averages.
Great upsellers use discovery questions (questions designed to get to know their guests better), listen closely, and tailor recommendations based on those conversations. By doing this, they are able to offer guests options that add something special to their dining experience without pressure sales tactics attempting to convince customers to buy items they may not necessarily desire or require.
An effective mobile POS device should allow servers to place orders directly with the kitchen, making ordering simpler for guests while decreasing wait times.
An effective tool for your servers is a system to track sales by server. This enables you to identify which servers are selling most and provides an idea of their average tips per server. While tracking this can take more time and effort than it’s worth, knowing the performance of each of your servers can help ensure success in business.
Giving restaurant business cards with coupons good for free appetizers or desserts can be an inexpensive and simple way to recognize your servers for their sales efforts and motivate them during peak periods. Not only will this reward them directly, but it will also keep lines moving smoothly.
Establishing sales goals for each of your servers can be an easy way to gauge the effectiveness of upselling tactics, as this can serve as a motivator and incentive to surpass expected duties to meet them. Setting sales goals may help measure whether your upselling strategies are succeeding. Setting these sales targets can take various forms: per shift basis, weekly, monthly, or quarterly goals can all work.

Please share this post with your friends, family, or business associates who may become or are restaurant servers.

What Are Sales Skills That a Restaurant Server Needs to Know?

What Are Sales Skills That a Restaurant Server Needs to Know?