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Unlocking the Benefits Of Being an Expeditor for Restaurant Servers

By Tom Seest

What Does Being an Expeditor Mean for a Restaurant Server?

At 6TopCharlie, we help people understand restaurant service by collecting information and news about restaurant service.

If you work in the restaurant industry, expeditor may be a new word to you. Learning this lingo will allow you to better communicate with other members of your team.
Restaurant expeditors play an invaluable role in their kitchens, ensuring orders are quickly prepared and served out to tables in an efficient manner. In addition, expeditors often monitor the kitchen and storeroom to keep track of inventory delivery dates, purchase orders, and food procurement processes.

What Does Being an Expeditor Mean for a Restaurant Server?

What Does Kitchen Management Look Like for a Restaurant Server?

Restaurant servers bear many responsibilities when it comes to running the kitchen efficiently, such as overseeing workload, making sure food is cooked appropriately, and serving guests quickly and efficiently.
Kitchens are the back of the house for most restaurants and contain all of the food storage and dishwashing equipment necessary to serve customers. It is vital that this area be organized and tidy in order to maximize productivity levels and ensure successful operations.
Make sure the kitchen staff arrive on time with everything necessary for them to fulfill their duties effectively and without lateness, which could result in long ticket times and dissatisfied customers and staff alike.
One way to speed up service is to stagger table tickets or delay seating by several minutes to allow the kitchen time to fire each dish in an orderly fashion. Since each dish can take from 8 to 20 minutes to complete, it is imperative for servers to understand this system and plan their menus accordingly.
Make sure your kitchen doesn’t become overwhelmed by implementing an effective reservation system, such as OpenTable. This can ensure customers move through quickly while also helping reduce waste caused by seats being empty.
An extremely busy kitchen can be an overwhelming environment for servers, particularly during peak season. Under pressure from multiple clients, emotions may quickly escalate – therefore, it is imperative that they remain calm under such pressures.
As part of managing a kitchen, effective communication skills are also paramount. People often misunderstand what a chef does and their interactions with servers, so it is key that servers serve as strong representatives for both their kitchens and food products.
An efficient kitchen can be the cornerstone of a successful restaurant and should play an essential part in the dining experience for its patrons. Hiring an effective kitchen manager is key in order to guarantee the smooth operation of this area of operation and lead to satisfied customers and increased success of a business.

What Does Kitchen Management Look Like for a Restaurant Server?

How Does Taking Orders Impact a Restaurant Server’s Role as an Expeditor?

Take-order skills are an integral component of running a restaurant. Servers need to know all the items on their menu, their ingredients, and cooking methods in order to assist customers in making informed choices when ordering meals from them.
An effective server should take orders quickly, clearly and professionally while taking time to address any concerns customers might have.
To be effective in this role, it’s essential that you can work well under pressure with both bussers and cooks. A positive attitude and previous experience working in fast-paced environments are highly desired qualities for success in this position.
As a restaurant server, your main duty is to attend to guests prior to, during, and after meals by taking orders, serving food/drink items as requested, checking on them to ensure their enjoyment, and correcting any problems as needed.
Order slips should be used for recording patron food orders on order slips, memorizing them for transmission to kitchen staff, or entering them into a computer system for transmission to them. Furthermore, knowledge of the menu and suggestions should also be available to you.
Notably, a restaurant’s point-of-sale (POS) system plays an essential part in its operations. The software enables waiters to accept orders quickly, send them straight through to the kitchen, and make payments according to customers‘ wishes quickly and efficiently.
Additionally, it allows waiters to use Bluetooth printer integration on their mobile devices to print receipts, orders, and KOTs directly from their devices – eliminating paper waste while improving guest service and reducing errors.
Remember when taking orders that the goal of any server should be to deliver excellent customer service and create an unforgettable dining experience for their guests.
As part of their job duties, servers must also get to know their regulars well in order to build long-term relationships and recognize them when they arrive for a great customer experience.

How Does Taking Orders Impact a Restaurant Server's Role as an Expeditor?

How Does Taking Payment Affect a Restaurant Server’s Role as an Expeditor?

Restaurant servers play an essential role in collecting payments from their customers. This job requires processing payments, bringing checks to customers at the appropriate times, returning credit cards or signature slips with change, and having knowledge of the sanitation, safety, and alcohol policies of a restaurant.
How you take payment can have an immense impact on the running and compensation of your restaurant and servers. When selecting the payment processor to use, be sure to research its pricing models and features thoroughly in order to make an informed decision.
Payment processor fees fall into three categories: flat, situational, and processing. Each is calculated per transaction and should be carefully considered prior to signing a contract so you can make an informed decision that fits both your restaurant’s needs and budget.
The most frequent fee structure is known as interchange plus (or interchange pass-through), which takes into account both non-negotiable card-type interchange fees and payment processor markup costs. While this model tends to be the fairest for merchants, it may become expensive for restaurants that deal with many high-ticket items.
Fees associated with credit card processing vary among payment processors; generally speaking, rates for this fee tend to fall between 1% and 4% of each sale.
EMV chip fees represent another type of fee when purchasing EMV chip cards; typically, this percentage represents more of an expense than its counterparts and should be factored into your pricing model when selecting a restaurant credit card processor.
At the core of all restaurant experiences is taking payment, so selecting an easy payment processor that enables easy acceptance of credit and debit cards in your restaurant. The ideal processors offer transparent services and features with proven industry expertise.

How Does Taking Payment Affect a Restaurant Server's Role as an Expeditor?

How Can Taking Reservations Help a Restaurant Server Become an Expeditor?

When visiting a restaurant, making reservations can help ensure they will have a seat waiting when they arrive and gives an estimate of wait times for diners. This gives diners an accurate picture of when their meal will arrive and helps ensure their experience at that restaurant will be more pleasurable overall.
Reservations do have their share of drawbacks. They can overwhelm a dining room if too many people want to dine simultaneously, and it makes it more difficult for servers to provide accurate wait times, which may cause customers to become disgruntled and disappointed in the service provided.
Also, poorly trained staff could cause double bookings and unfilled tables; that is why it is vital that your restaurant chooses a system that best meets its operations.
How you handle reservations should depend on the type of restaurant you run; fancier fine-dining establishments may require a reservations system to guarantee table availability at all times.
At times of high traffic, such as holidays and graduation parties, restaurants need to consider how they handle reservations during high-traffic periods like holidays and graduation parties. Although these events can increase revenue significantly, they can also bring with them an unexpected surge of walk-in customers if the restaurant lacks an efficient reservation system in place.
So, it is crucial that restaurants implement restaurant reservation software that allows customers to book meals online, saving the servers the hassle of manually checking POS for table availability and updating reservation systems.
Reservations also enable restaurants to more efficiently manage their inventory. By understanding how many guests will arrive during a specific shift, they can determine how much food should be ordered and ensure popular dishes remain available.
Restaurant reservations provide an invaluable tool for collecting customer data such as dietary restrictions, special dates or anniversaries, and other key details about patrons – details which can then be used to develop marketing campaigns aimed at encouraging repeat visits and brand loyalty.

How Can Taking Reservations Help a Restaurant Server Become an Expeditor?

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